Request a Replacement PIN
Your unique personal identification number (PIN) is required to perform specific actions regarding your security freeze, such as applying a temporary lift, removing or changing personal identifying information (for example address, name, etc.). If your PIN is no longer available, follow the instructions provided below to submit online or select the 'Other Methods' tab for instructions on how to submit through mail. Your replacement PIN will be sent to you by mail or delivered to the ChexSystems Consumer Portal.
You must be 18 years of age or older to communicate with ChexSystems®. ChexSystems may access, store and use your identifying information to the extent permitted by law.
To Submit a Request on Behalf of Someone Other Than Yourself
Click the options below to learn more.
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Submitting a request for a minor
- A copy of the minor's birth certificate;
- A legible copy of the minor's Social Security card;
- A legible copy of the parent or legal guardian's driver's license or state identification card;
- Proof of address for the parent or legal guardian (in the form of a pay stub, utility bill or other official document bearing the address to which correspondence is to be sent);
- If your name does not appear on the birth certificate, a copy of a document confirming legal guardianship is required. The proof of guardianship must be an official court or other legally binding document; and
- Correspondence must include consumer’s full name, current address, date of birth, Social Security number, and current PIN, if available.
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Submitting a request for someone who is not a minor
- A notarized Power of Attorney or
- A notarized copy of specific written instructions signed by the consumer
- Correspondence must include consumer’s full name, current address, date of birth, Social Security number, and current PIN, if available.
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Submit Request Online
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Submit Request by Other Methods
To Request Your Replacement PIN Online, log in to the Consumer Portal or register for an account using the buttons above.
This address is a mailing address only. Personnel are not available at this address to provide consumer assistance.
Chex Systems, Inc.
Attn: Security Freeze Department
PO Box 583399
Minneapolis, MN 55458
- You must be 18 years of age or older to communicate with ChexSystems.
- Correspondence must also include the consumer’s full name, current address, Social Security number, date of birth, and current PIN if available.
- Once your request has been received, ChexSystems will mail a response to you.
- You agree to provide accurate identifying information.
- ChexSystems may access, store and use your identifying information to the extent permitted by law.