Chex Systems, Inc. Privacy Policy

Chex Systems, Inc. Privacy Policy

Last Updated: April 26, 2024

Chex Systems, Inc. (ChexSystems®) is a U.S. nationwide specialty consumer reporting agency, as defined in the federal Fair Credit Reporting Act (FCRA), that provides consumer reporting products and services to its business customers, as well as consumer identity theft and credit monitoring through its product, OnAlert®. ChexSystems also provides a variety of fraud detection, identity verification, and data analytics services as contemplated by the federal Gramm-Leach-Bliley Act (GLBA). We reserve the right to change this Privacy Policy from time to time consistent with applicable privacy laws, and by using our website or becoming an OnAlert® subscriber, you agree to obtain updates to the Policy by visiting this site. By using our websites or subscribing to and using OnAlert®, you signify your understanding of, and agreement to, be subject to the privacy principles and practices described in this Policy.

About This Policy

This Privacy Policy (the “Policy”) provides information about how ChexSystems collects (online and offline), uses, discloses, and shares personal information about you, and describes the rights you may have regarding your personal information. You can find more information about your rights as a consumer under the FCRA below and throughout our website. This Policy covers information we collect automatically when you use our websites, directly from you when you contact us, as well as information we collect from third party sources.

For more information about the FCRA, visit the Federal Trade Commission website and the Consumer Financial Protection Bureau (CFPB) website.

If you do not consent to the collection or use of your personal information, do not use this website and do not subscribe to OnAlert.

FCRA Opt Out Right: If you wish to learn more about your FCRA right to opt out of the sale or sharing of your Personal Information, please call 877.678.6885 or navigate to Request ChexSystems Opt Out. ChexSystems grants all consumers a right to opt out of the use of Personal Information for firm offers of credit and insurance (uses of Personal Information allowed by the FCRA). Please keep in mind that even after submitting your opt out request to ChexSystems, you may continue to receive marketing material from companies that do not use ChexSystems data to compile their lists.

Personal Information


Personal Information is information that identifies you as an individual and is collected by ChexSystems or our third-party service providers depending upon how you interact with us.

In using this website and its functionality to communicate with us, we collect information about you, including but not necessarily limited to, the following categories of information:

  • Personal data - name, username, contact details, email, address, date of birth
  • Sensitive data - Social Security number, government ID number
  • Web/Internet - Internet account information, IP address, browsing history
  • Personal records - birth, death, or marriage certificates, driver’s license or state or government ID images (as allowed by applicable state law)
  • Financial data - demand deposit account (DDA) numbers (e.g., checking account number), DDA account status, DDA payment status, DDA charge-off amounts, transactional histories, credit scores
  • Public record - court records, property records, business records

ChexSystems does not collect medical or employment data. ChexSystems does not use or disclose Personal Information for direct marketing purposes.

How does ChexSystems protect Personal Information?


ChexSystems maintains physical, electronic, and procedural safeguards intended to protect your Personal Information from unauthorized access as required by the GLBA, the FCRA, and other similar consumer protection laws, both federal and state. The security measures in place on this website are intended to prevent the loss, misuse, and alteration of the information under our control through the industry standard security measures available through your browser.

How does ChexSystems collect Personal Information?


When you visit this website, it may store or retrieve information on your browser in the form of cookies. This information might be about you, your preferences or your device and is generally used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Please visit the Privacy Preference Center on this website to change your cookie settings.

When you interact with ChexSystems by calling our Consumer Relations FCRA hotline, using our Interactive Voice Response (IVR) telephone line, or visiting our website and using functionality found there, we collect information to help identify and authenticate you, and to maintain maximum possible accuracy.

ChexSystems does not collect Personal Information directly from you without your knowledge. You may be requested to provide the following information, including, but not limited to your contact and identity information such as name, address, prior address, social security number, date of birth, telephone number, driver’s license number, and/or email address.

We may also collect your personal information from others, such as financial institutions, consumer reporting agencies including the credit bureaus, financial services companies, governmental agencies, collection agencies, data brokers, data resellers, public internet domains, and/or ChexSystems affiliates. Personal Information is disclosed to ChexSystems as a consumer reporting agency pursuant to the GLBA, the FCRA and, in some circumstances, purposes allowed by the federal Driver’s Privacy Protection Act (DPPA), as well as applicable state law equivalents, if any.

As required by the FCRA, ChexSystems provides consumer file disclosure reports upon request. If you would like to see the content of your ChexSystems consumer file, please request your Consumer Disclosure on our website or contact us directly at: 

Chex Systems, Inc.
Attn: Consumer Relations
PO Box 583399
Minneapolis, MN  55458

Phone:  800.428.9623

How does ChexSystems use Personal Information?


We use Personal Information for commercial and business purposes, including:

  • To verify your identity;
  • To help you exercise your rights under the law, to satisfy your requests, and/or provide you the requested product or service;
  • To send you important updates regarding your requests;
  • To provide our products and services to third parties as permitted by applicable laws, including the FCRA, GLBA, and DPPA;
  • To meet legal, regulatory and compliance obligations.

ChexSystems also uses de-identified or anonymized data (that is, information that has been gathered but has the Personal Information removed) to perform data analytics services.

This Policy also covers information we collect in connection with your subscription to and use of OnAlert. Personal Information provided in connection with OnAlert may be collected automatically or directly from you, or from third party sources, when you interact with OnAlert as set forth in more detail below in the OnAlert Subscribers – Policy Supplement.

OnAlert® Subscribers – Privacy Supplement


OnAlert is intended for adults over the age of eighteen (18). If you subscribe to OnAlert, this Policy is supplemented by the OnAlert Terms and Conditions of Service (the “OnAlert TCS”) which incorporates the privacy policy of our third party service provider, CSIdentity Corporation. In our provision of OnAlert to you, the Personal Information we collect depends on how you interact with us and the features and functionality you leverage or services and products you subscribe to. As mentioned earlier in this Policy and the OnAlert TCS, we or our third party service providers, including but not limited to CSIdentity Corporation (for purposes of the OnAlert Subscribers – Privacy Supplement, collectively, “we”) collect personal information from third party sources, and also directly from you through our websites, and may collect Personal Information about you through our Application Program Interfaces (APIs) and/or mobile apps, including when you contact our OnAlert Customer Care team in order to provide you with the products and services.

In addition, when you subscribe to or add a product or service to OnAlert, we will collect information from or about you; for example, (i) your contact and identification information, including your name, address, date of birth, driver’s license number, social security number, phone numbers, and/or email address(es) (which we, for example, use to verify your identity and allow you to use features and functionality included in OnAlert); (ii) details about your financial or other accounts, including login and password information; (iii) your credit card or payment account information when you purchase an OnAlert subscription; (iv) your children’s personal information when enrolling your children in a child identity protection product (including their name, social security number, and date of birth); and (v) any other information you provide or make available to us (for example, through OnAlert Customer Care for customer service, a fraud resolution agent, or when you provide any feedback).

When OnAlert has Personal Information about you, we may use it in the following ways:

  • For the purposes outlined in this Policy or which has otherwise been disclosed to you (for example, when you request we provide your information to monitor certain activities and accounts).
  • To verify your identity and provide you with OnAlert and the features and functionality you request (for example, to access and monitor information you have asked for and provide you with identity theft monitoring).
  • To provide and operate the services;
  • To personalize the services (including by establishing and maintaining your account on the service or enabling security features on the service);
  • To send various types of communications, including but not limited to alerts related to identity protection, credit, ChexSystems, score, and transactions to you via email, telephone or mobile device number you provide.
  • To send you information related to your account, our website, the OnAlert TCS, or our policies.
  • To process payments for OnAlert or any other products or services we offer that you choose to subscribe to.
  • To verify your children’s identity and provide child monitoring products and services, if applicable.
  • For other business purposes, including compliance, rights enforcement, audits, security, detecting and preventing fraud or other unlawful or unauthorized conduct, analysis, product and business improvements, research, and development.

We share Personal Information about you with third parties who perform services on our behalf in order to provide you with OnAlert. We share your Personal Information in order to provide you with the features and functionality you request and for everyday business purposes.

Children Visiting Our Websites


Our websites and products and services, including and OnAlert, are intended for adults and are not directed towards individuals under the age of eighteen (18). Only adults age eighteen (18) and older are permitted to enroll and subscribe to OnAlert. Minors should not attempt to purchase any products or services or provide any information about themselves or their households on this website.

Other Websites Linked to our Websites


We are not responsible for the content or information practices employed by websites linked to or from our sites. Links to other websites are provided solely as a convenience.

In General


We may share and/or transfer your Personal Information to an affiliate or relevant third party in the event of a merger, acquisition, sale, bankruptcy, or other disposition of some or all of our assets. When you cancel your subscription or otherwise case to be our customer, we may continue to use and share your information as described in this Policy.